Why Does AeroWave Require ID Verification for Some Accounts?

At AeroWave Hosting, we take your account security seriously. In rare cases, we may ask for a form of ID to help confirm ownership of an account or to protect our platform against fraud and abuse.

We understand that sharing personal information can feel intrusive — that’s why we only request ID when it’s absolutely necessary, and we handle your data with the highest level of care and transparency.

🔐 When We Might Request ID

We may ask for ID in the following situations:

• You’ve lost access to your email address or login credentials
  If you’re unable to access your account through standard recovery options, ID may be used to confirm your identity.

• Suspicious or unusual activity is detected
  For example, if there are multiple failed login attempts, unusual IP addresses, or changes to key account details, we may ask for verification as a protective measure.

• Payment or billing concerns arise
  In the event of mismatched billing details or a high-value order being flagged, ID helps us verify legitimacy before activating or continuing service.

• To prevent fraud or abuse
  We may verify new accounts in high-risk regions or under specific circumstances, especially for services like VPS hosting, domains, or anything that could be used maliciously.

✅ What Forms of ID Are Accepted?

We typically accept the following:

• UK Driving Licence

• Passport

• National ID card

• A selfie holding the ID (in some cases, for additional verification)

🔒 How We Handle and Protect Your Information

Your privacy matters. If we ask for ID, here’s how we keep it safe:

• Secure Upload & Encryption: Any ID submitted is encrypted and only accessible by our verification team.

• Short-Term Storage: Your ID will be deleted once the verification process is complete, unless we’re required by law to retain it.

• Strict Confidentiality: We will never share your ID with third parties without your explicit permission, unless required for legal compliance.

⭐️ Are There Alternatives?

Yes — where possible, we’ll offer other ways to confirm account ownership before requesting ID. These may include:

• Verifying past invoice details or payment methods

• Confirming known account or service information

• Providing answers to security questions (if set)

We’ll always aim to verify your account using the least intrusive method available.

💬 Need Support?

If you’ve been asked to verify your identity and have questions or concerns, our support team is here to help. We’re happy to explain why verification is needed and guide you through the process securely and quickly.